Insurance Information Guides

We are committed to supporting international patients throughout their healthcare journey. This page provides essential guidance on insurance preparation prior to receiving medical services and outlines how to contact our insurance coordination team for assistance.

To ensure a smooth admission, consultation, or treatment process, international patients are kindly requested to prepare the following documents and information prior to arrival:

1. Insurance Information

Please prepare:

• A valid insurance card or policy certificate

• Policy number and coverage details

• Name of the insurance company and assistance provider

• Emergency or international contact number of your insurer

Please note that coverage and benefits vary by policy and insurer. Advance verification is strongly recommended.

Please prepare:

• Insurance coverage is subject to the terms and conditions of your individual policy.

• Services not covered by insurance must be settled by the patient directly.

• If insurance approval is pending or declined, a deposit or full payment may be required prior to service.

Our team will clearly explain coverage status and financial responsibilities before treatment whenever possible.

Our dedicated insurance coordination team provides:

• Insurance eligibility and benefit verification

• Assistance with LOG and pre-authorization requests

• Direct coordination with international insurance companies and assistance providers

• Guidance on claims documentation and procedures

Our team will clearly explain coverage status and financial responsibilities before treatment whenever possible.

For insurance inquiries, coverage verification, or assistance prior to your visit, please contact:

International Insurance Coordination Unit

• Email: [email protected]

• Phone: +66(0)2 20 2989 3

• Operating Hours: 08:00 – 20:00 hrs.

We recommend contacting us in advance of your appointment or admission to avoid delays.